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Past Conferences

Since 2023, the CMS Conference on Optimizing Healthcare Delivery to Improve Patient Lives has been bringing together experts from the healthcare industry and federal government to share best practices and new ideas for improving the healthcare experience. Watch recordings of our past sessions on a range of topics, including protecting healthcare workers from burnout and violence, supporting rural providers, and reducing inequitable outcomes.


CMS 2023 Conference
2024 VIDEOS              2023 VIDEOS

2024 Videos

Conference Kickoff
CMS Welcome
Keynote Address
“Emerging Trends in Healthcare Experience” Presentation
Enhancing Care Coordination & Addressing Administrative Burden Across CMS Programs: Panel Discussion
Protecting Healthcare Workers from Burnout and Violence: Best Practices Conversation
Ensuring Safe, Coordinated, and Timely Access to Care: Panel Discussion
Collaborating to Support Rural Providers: Best Practices Conversation
Structural Solutions to Improve the Healthcare Experience: Panel Discussion
Expanding Access to Dental Care: Policy Changes & Payment Reform in Medicare: Best Practices Conversation
Closing Remarks

2023 Videos

Welcome and Introduction of Keynote Speaker
Conference Keynote
Panel Discussion: Reducing Burden and Optimizing Patient Care Delivery Across CMS Programs
“Policy Burden Reduction” Presentation
Panel Discussion: The Future of the American Healthcare Workforce
“Moving from a Tyranny of Measurement to a Preoccupation with Improvement” Presentation
Panel Discussion: Opportunities to Reduce Inequitable Outcomes and Improve Customer Experience
“Customer Experience” Presentation
Panel Discussion: Connecting Patients and Care Providers Across the Healthcare Enterprise
“Local Strategies & Nurse Driven Science to Reduce Documentation Burden” Presentation
Closing Remarks and Next Steps