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Past Conferences

Since 2023, the CMS Conference on Optimizing Healthcare Delivery to Improve Patient Lives has been bringing together experts from the healthcare industry and federal government to share best practices and new ideas for improving the healthcare experience. Watch recordings of our past sessions on a range of topics, including protecting healthcare workers from burnout and violence, supporting rural providers, and reducing inequitable outcomes.


CMS 2023 Conference
2024 VIDEOS              2023 VIDEOS

2024 Videos

Conference Kickoff
Conference Kickoff
CMS Welcome
CMS Welcome
Keynote Address
Keynote Address
“Emerging Trends in Healthcare Experience” Presentation
“Emerging Trends in Healthcare Experience” Presentation
Enhancing Care Coordination & Addressing Administrative Burden Across CMS Programs: Panel Discussion
Enhancing Care Coordination & Addressing Administrative Burden Across CMS Programs: Panel Discussion
Protecting Healthcare Workers from Burnout and Violence: Best Practices Conversation
Protecting Healthcare Workers from Burnout and Violence: Best Practices Conversation
Ensuring Safe, Coordinated, and Timely Access to Care: Panel Discussion
Ensuring Safe, Coordinated, and Timely Access to Care: Panel Discussion
Collaborating to Support Rural Providers: Best Practices Conversation
Collaborating to Support Rural Providers: Best Practices Conversation
Structural Solutions to Improve the Healthcare Experience: Panel Discussion
Structural Solutions to Improve the Healthcare Experience: Panel Discussion
Expanding Access to Dental Care: Policy Changes & Payment Reform in Medicare: Best Practices Conversation
Expanding Access to Dental Care: Policy Changes & Payment Reform in Medicare: Best Practices Conversation
Closing Remarks
Closing Remarks

2023 Videos

Welcome and Introduction of Keynote
Welcome and Introduction of Keynote Speaker
Conference Keynote: Jon Blum
Conference Keynote
Panel: Reducing Burden and Optimizing Patient Care Delivery Across CMS Programs
Panel Discussion: Reducing Burden and Optimizing Patient Care Delivery Across CMS Programs
Presentation: Policy Burden Reduction
“Policy Burden Reduction” Presentation
Panel: The Future of the American Healthcare Workforce
Panel Discussion: The Future of the American Healthcare Workforce
Presentation: Moving from a Tyranny of Measurement to a Preoccupation with Improvement
“Moving from a Tyranny of Measurement to a Preoccupation with Improvement” Presentation
Panel: Opportunities to Reduce Inequitable Outcomes & Improve Customer Experience
Panel Discussion: Opportunities to Reduce Inequitable Outcomes and Improve Customer Experience
Presentation: Customer Experience
“Customer Experience” Presentation
Panel: Connecting Patients and Care Providers Across the Healthcare Enterprise
Panel Discussion: Connecting Patients and Care Providers Across the Healthcare Enterprise
Presentation: Local Strategies & Nurse Driven Science to Reduce Documentation Burden
“Local Strategies & Nurse Driven Science to Reduce Documentation Burden” Presentation
Closing Remarks: Chiquita Brooks LaSure
Closing Remarks and Next Steps