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Conference Agenda

The 2024 CMS Optimizing Healthcare Delivery to Improve Patient Lives Conference will explore innovative ideas, lessons learned, and best practices that strengthen patient healthcare delivery and access to high quality care, by reducing the administrative burdens that impact patients and the healthcare workforce.

Thursday, December 12, 2024

  • Time

  • Session title

  • Speaker

  • 11:00 – 11:07 AM

  • Conference Kick-off

  • Stace Mandl, Director, Office of Healthcare Experience and Interoperability, CMS

  • 11:07 – 11:15 AM

  • Agency Welcome

  • Jon Blum, Principal Deputy Administrator and Chief Operating Officer, CMS

  • 11:15 – 11:45 AM

  • Keynote

  • Jonathan B. Perlin, MD, PhD, MSHA, MACP, FACMI, President and Chief Executive Officer, The Joint Commission

  • 11:45 – 12:35 PM

  • Panel Discussion:
    Enhancing Care Coordination and Addressing Administrative Burden Across CMS Programs

  • Moderator:
    Samantha Richardson, MBA, Director, Healthcare Experience Group, Office of Healthcare Experience and Interoperability, CMS

    Featured Participants:
    Ing-Jye Cheng, MPP, Deputy Director, Center for Medicare, CMS
    Jeneen Iwugo, MPA, Deputy Director, Center for Program Integrity, CMS
    Alexandra Mugge, MPH, Chief Health Informatics Officer and Director of Health Informatics and Interoperability Group, Office of Healthcare Experience and Interoperability, CMS
    Purva Rawal, PhD, Chief Strategy Officer, CMS Innovation Center, CMS

  • 12:35 – 12:55 PM

  • Best Practice Conversation:
    Protecting Healthcare Workers from Burnout and Violence

  • Moderator:
    Ashby Wolfe, MD, MPP, MPH, Regional Chief Medical Officer, CMS

    Featured Participants:
    Kathryn Spates, JD, ACNP-BC, Executive Vice President for Public Policy and Government Relations, The Joint Commission

20 MINUTE BREAK

  • 1:15 – 2:05 PM

  • Panel Discussion:
    Ensuring Safe, Coordinated and Timely Access to Care

  • Moderator:
    Martin Mendoza, PhD, Chief Health Equity Officer and Director, Office of Minority Health, CMS

    Featured Participants:
    Amanda Aguirre, MA, RD, President and CEO, Regional Center for Border Health
    Kelly Cronin, MS, MPH, Deputy Administrator, Innovation and Partnership, Administration for Community Living, HHS
    Ted Long, MD, MHS, Senior Vice President, Ambulatory Care and Population Health, NYC Health + Hospitals
    Charlotte S. Yeh, MD, FACEP, Consultant, Yeh Innovation

  • 2:05 – 2:25 PM

  • Best Practice Conversation:
    Collaborating to Support Rural Providers

  • Moderator:
    Sean Michael, MD, MBA, Regional Chief Medical Officer, CMS

    Featured Participants:
    John Hannigan, JD, MBA, MS, Regional Administrator & Staff Director, CMS
    Scott Oien, External Relations, Noridian

15 MINUTE BREAK

  • 2:40 – 3:30 PM

  • Panel Discussion:
    Structural Solutions to Improve the Healthcare Experience

  • Featured Participants:
    Julia Adler-Milstein, PhD, Chief of the Division of Clinical Informatics & Digital Transformation, UCSF School of Medicine
    Nate Apathy, PhD, Assistant Professor of Health Policy & Management, University of Maryland School of Public Health
    Sheila Boamah, PhD, Assistant Professor, Faculty of Health Sciences, McMaster University

  • 3:30 – 3:50 PM

  • Best Practices Conversation:
    Increasing Access to Covered Dental Services

  • Moderator:
    Natalia Chalmers, DDS, MHSc, PhD, Chief Dental Officer, CMS

    Featured Participants:
    Rebekah Fiehn, MSPA, Director of Dental Benefits, Coding, and Data Exchange, American Dental Association
    Alessandro Villa, DDS, PhD, MPH, Chief of Oral Medicine, Oral Oncology, and Dentistry, Miami Cancer Institute

  • 3:50 – 4:00 PM

  • Closing Remarks

  • Stace Mandl, Director, Office of Healthcare Experience and Interoperability, CMS